Process management is the activities of planning and monitoring the performance of a process. It refers to the management of business processes and manufacturing processes.
Process management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably. ISO 9001 promotes the process approach to managing an organization. A process map is essentially a breakdown of a process to determine how it flows and, ultimately, how effective it is. When you create a complete process mapping, you will look closely at elements such as the structure of a system and the flow of communication within the system.